Frequently Asked Questions

I love your products!  Where can I buy them again?
You can find a great selection of our products for sale in local boutiques.  Click here for a complete list of the stores and locations  You can also order online here or on our website. 

Where are you located?
We hand make and package our products in our dedicated shop in Lakeville Minnesota.  We do not have a store front in Lakeville.  We sell our soaps, soy candles and more at craft fairs, in local boutiques, and online. 

Can I come to Lakeville and pick up an order to save on shipping?
Yes, please email [email protected]  and we can make arrangements for pickup.

Will Serenade be at any craft fairs in 2018?

Shepherd of the Lake Lutheran Church in Prior Lake
Holiday Craft Fair
Saturday November 10th 9am-4pm

Collective Grace 
Holiday Pop Up Boutique
215 1st Ave S
Shakopee, MN 55379
November 29-December 1st 2018

What products do you make?
We make handmade soap, hand poured soy candles,  soy wax tarts, lip balms, body butters, lotion bars, bath salts, roll-on essential oils, hand creams, and foaming liquid soap.

What ingredients are in your soap? 
We make our soap with olive oil, coconut oil, palm oil, avocado oil, sunflower oil, shea butter, and castor oil.  Some soap bars have other natural oils like jojoba oil.  Non of our soap has any animal fat or soy oil.   

Is your soap vegan? 
Yes, all our soaps are vegan except the Oatmeal Milk & Honey soap. 

Do you make your soap with lye?
Yes, our soap is made the old fashioned way with oils and sodium hydroxide (also known as lye).  During the soap making process, the lye and oils are chemically changed into soap.  

Is your lip balm lanolin free?
Yes, our lip balm is lanolin free. 

Is your lip balm vegan?
No, our lip balm is made with bees wax. 

What kind of fragrance do you use in your products?
We use essential oil and skin safe phthalate free fragrance oil in our products. 

Is every product you sell 100% natural?
No.  Most products have a 100% natural base, but we may use fragrance oil to scent the product, or we may add a preservative to make sure the product stays fresh. 

How do I know which of your products are 100% natural?
Every 100% natural product on our website is labeled as 100% natural.  We also label all our products with individual ingredients so you can see what's in each product. 

What brand of essential oils do you use?
Most of our essential oils come from Bulk Apothecary. 

Are your soy candles and soy wax tarts 100% natural?
No. Our soy candles & melts are made with 100% GMO free soy wax.  The wax is all natural and clean burning.  We use phthalate free fragrance oil in our soy candles and wax  melts.  We do offer a few 100% natural essential oil candles online. 

What kind of payment do you take?
We accept MasterCard, Visa and Discover and PayPal. 

Do you sell your products wholesale?
Yes, please email [email protected] for more information.